Vyne Collective Fulfillment Policy

1. Overview

Vyne Collective (“we,” “our,” or “us”) provides fully customized, scope‑based marketing and branding services. This Fulfillment Policy governs payment terms, cancellations, refunds, and related processes for all projects and service agreements.

2. Definitions

·       Client: The individual or entity engaging our services.

·       Scope of Work (SOW): The written proposal or agreement detailing deliverables, timelines, milestones, and fees.

·       Invoice Date: The date on which an invoice is issued to the Client.

3. Payment Terms

·       Net 7: All invoices are due in full within **7 calendar days** of the Invoice Date.

·       Accepted Methods: ACH bank transfer, credit/debit card via Stripe, or other methods as agreed in writing.

·       Taxes & Fees: Unless otherwise specified, all fees are quoted exclusive of applicable sales, use, or VAT taxes, which will be added to your invoice where required.

4. Late Payment & Finance Charges

·       Late Fee: Past‑due balances may incur a finance charge of up to **2% per month** (24% APR) on the outstanding amount, compounded monthly.

·       Suspension of Services: We reserve the right to suspend work if payments are more than 5 days overdue, until the account is made current.

5. Refunds, Returns & Exchanges

·       Non‑Refundable Services: All fees paid are **final and non‑refundable**. Because our work is bespoke and tailored to your SOW, we do **not** offer refunds, returns, or exchanges under any circumstances.

·       No Credits or Store Value: We do not issue credits toward future work or maintain account balances.

6. Project Cancellation & Suspension

·       Client‑Initiated Cancellation (Pre‑Kickoff): If you cancel before any work commences, you remain responsible for non‑recoverable expenses (e.g., third‑party costs) incurred to date.

·       Client‑Initiated Cancellation (Post‑Kickoff): Cancellation after project kickoff obligates payment for all work performed up to the cancellation date, billed at the agreed hourly or milestone rates.

·       Vyne Collective Suspension: We may suspend or terminate services immediately if you breach this policy, fail to pay, or otherwise impair our ability to perform.

7. Change Requests & Additional Work

·       Scope Changes: Any request beyond the original SOW constitutes a change order. We’ll provide a written estimate and revised timeline; work only proceeds once the change order is agreed and paid.

·       Hourly Work: If no hourly rate is defined in your SOW, our standard rate is specified in your proposal.

8. Delivery & Acceptance

·       Drafts & Revisions: Deliverables are provided in draft form as outlined in the SOW. Clients have 3 business days to review and request revisions.

·       Final Approval: Deliverables are considered accepted when you provide written sign‑off (email is sufficient) or fail to request revisions within 5 business days of receiving the draft.

9. Intellectual Property

·       Ownership: Upon full payment, you receive a perpetual, worldwide, royalty‑free license to use the final deliverables. We retain the right to showcase work in our portfolio.

·       Third‑Party Assets: Any third‑party assets (fonts, stock imagery, plugins) are licensed separately and governed by their own terms.

10. Dispute Resolution

·       Good Faith Negotiation: If a dispute arises, we’ll attempt to resolve it through good faith discussions.

·       Governing Law: This policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict‑of‑law principles.

·       Venue: Any legal action shall be brought in the state or federal courts located in Los Angeles County, California.

11. Policy Updates

We may amend this policy at any time; changes apply prospectively and will be communicated in writing. Your continued engagement with our services after notice constitutes acceptance of the updated terms.

12. Contact

For questions regarding invoices, payments, scope, or this policy, please contact:

·       Email: hello@vynecollective.com

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By engaging Vyne Collective’s services, you acknowledge that you have read, understood, and agree to abide by this Fulfillment Policy in full.